In order to ensure that the carrying-out of work is as quick and hassle-free as possible, we follow a simple 10-step plan, as shown below:
- Once your insurance claim has been confirmed, your insurers will arrange a three-way telephone conversation, between them, you, and Assured Services, to make arrangements for the work to be carried out.
- We will aim to visit you within 48 hours of the telephone call, to assess the work that needs doing.
- Once the damage has been inspected, we will send an estimate, report and pictures of the affected area to your insurance company.
- You will receive a letter, confirming all the details of your claim. We also send you a colour chart showing your options for the re-decoration of the affected area, and directions to your nearest branch of Brewer's (independent decorating supplies stockist), so that you can decide on paint, materials, etc. (This letter also includes paperwork for any excess charges not covered by your policy.)
- Once you return your signed paperwork and colour choices to us, we will confirm the start date with you. This will usually be within two weeks from the time you receive the letter.
- During the interim period, we encourage you to keep in touch with us. If you have any questions or concerns about your claim, all you have to do is call us on 01233 610176 and give your name and postcode. You will be put through to an operator who will be familiar with all aspects of your claim and who will be happy to provide you with any information you need.
- We will then contact you, to arrange a time and date, convenient to you, for work to take place.
- Work takes place, as agreed and arranged with you.
- Once the work has been completed, you have an opportunity to thoroughly review what has been done.
- If you are happy with the results, you simply sign the completion note and post it back to us.
THAT'S IT!